T&C
User Agreement
Platform Disclaimer
CLKDIT provides tools and services for communication and payment but is not a direct party to agreements between clients and vendors. All parties use the platform at their own risk, indemnifying CLKDIT against legal claims, disputes, or damages.
Introduction This User Agreement (“Agreement”) is a legally binding agreement between you (“User”) and CLKDIT (“CLKDIT”). By accessing or using the CLKDIT website and services (the “Site” and “Services”), you agree to be bound by the terms and conditions of this Agreement. If you do not agree, you may not use the Site or Services.
General Terms
- 1.1 Acceptance: By registering or using CLKDIT, you agree to these terms, which serve as a binding agreement between you (Vendor or Client) and CLKDIT.
1.2 Platform Role: CLKDIT acts solely as an intermediary connecting vendors and clients. CLKDIT does not directly provide services or products and holds no liability for contractual breaches, quality, or non-performance.
1.3 Compliance with Laws: Vendors and clients must comply with applicable laws, including taxation, labor, and intellectual property rights. Non-compliance will lead to immediate account suspension.
1.4 Good Faith: All interactions must be conducted with honesty, professionalism, and respect for agreed-upon terms.
1.5 Dispute Acknowledgment: By using CLKDIT, you agree to adhere to the platform’s dispute resolution protocols and decisions.
Use of Services
- Permitted Uses: The Services are for curating events and media productions, including business events, private events, weddings, and media production projects. Users may use the Services to connect with vendors such as photographers, videographers, event halls, designers, musicians, models, influencers, and more.
- Prohibited Uses: Users agree not to use the Site or Services for any illegal or unauthorized purposes. Users must not violate any laws in their jurisdiction or infringe upon the rights of others.
- User Responsibilities: Users are responsible for ensuring that their use of the Site and Services complies with all applicable laws and regulations.
Terms for Vendors/CLIENTs
- 2.1 Registration: Vendors must provide accurate and verified information, including certifications, portfolios, and identification. Falsified information will result in account termination.
2.2 Deliverables: Vendors must meet agreed timelines and quality standards outlined in contracts.
2.3 Professional Standards: Vendors are required to adhere to industry best practices, including timely communication, high-quality service delivery, and ethical conduct.
2.4 Fulfillment Obligation: Vendors are obligated to fulfill contracts unless extenuating circumstances arise, which must be reported immediately to the client and CLKDIT.
2.5 Prohibited Activities: Vendors must not solicit clients outside the platform, misuse client data, or engage in unethical conduct. Violations may lead to legal action and account suspension.
2.6 Liability and Indemnity: Vendors indemnify CLKDIT against claims, disputes, or damages arising from their services.
2.7 Vetting Process: All vendors are vetted by CLKDIT to ensure quality and reliability. However, CLKDIT does not guarantee the services provided by the vendors and is not responsible for any issues arising from the vendor-client relationship.
FOR CLIENTS
2.8 Booking and Payment: All transactions must be completed through CLKDIT to ensure security and transparency.
2.9 Clear Communication: Clients must provide detailed and clear requirements to vendors to avoid miscommunication.
2.10 Fulfillment Obligation: Clients are required to honor contracts and payments unless the vendor fails to meet agreed-upon standards under platform policies.
2.11 Cancellation Policy: Adherence to vendor-specific cancellation terms is mandatory. Deposits are non-refundable unless otherwise stated.
2.12 Liability and Indemnity: Clients indemnify CLKDIT from disputes or legal issues related to vendor services.
2.13 Good Conduct: Clients are prohibited from making unreasonable demands, abusive behavior, or scope creep without additional formal agreements.
Fees and Payments
- Service Fees: Vendors and Clients are subject to various fees for using the Services. Specific fees and payment terms are provided on the Site and are subject to change.
- Payment Processing: Payments between Clients and Vendors are facilitated through escrow services provided by CLKDIT. This ensures security and satisfaction for both parties.
- Payment Obligations: Users agree to pay all fees and charges associated with their use of the Services in a timely manner. Failure to do so may result in suspension or termination of the User’s account.
- Refunds:
4.1 A 20% non-refundable fee is applied to all bookings to cover operational costs.
4.2 Refund eligibility is subject to dispute resolution outcomes. - Cancellations:
5.1 Cancellations must be requested through the platform, adhering to the vendor’s specific policy.
5.2 For disputes, refund percentages are determined based on the delivery stage of services.
Dispute Resolution
- Arbitration: Any disputes between Users arising from or related to this Agreement or the use of the Site or Services is encouraged to be solved between CLDKIT and the Users. If a resolution is not achieved within 61 days of dispute registration, the dispute will be resolved through binding arbitration in accordance with the rules of The Arbitration Act (1940). The arbitration shall be conducted by a single arbitrator appointed by CLKDIT. The arbitration proceedings shall be held in Lahore, Pakistan, and shall be conducted in the English/Urdu languages. The decision of the arbitrator shall be final and binding upon both parties. The costs of the arbitration shall be borne by the Users.
- Governing Law: This Agreement is governed by and construed in accordance with the laws of Pakistan
Conflict Resolution Protocol
3.1 Dispute Categories:
- Non-delivery or late delivery.
- Quality disputes.
- Payment conflicts.
- Breach of contract or miscommunication.
3.2 Dispute Resolution Steps:- Direct Resolution: Parties are encouraged to resolve disputes within 48 hours using in-platform tools.
- Mediation: Escalated disputes are reviewed by CLKDIT’s mediation team within five working days. Mediator decisions are binding if both parties agree.
- Arbitration: Unresolved disputes proceed to arbitration under the Arbitration Act, 1940. Costs are shared equally by the parties.
3.3 Non-Refundable Clause: In all disputes, the 20% operational fee is non-refundable.
Termination
- User Termination: Users may terminate their account at any time by following the instructions on the Site. Termination of an account does not relieve the User of any payment obligations.
- CLKDIT Termination: CLKDIT may terminate or suspend a User’s account at any time for violations of this Agreement or other reasons deemed appropriate by CLKDIT.
- Effect of Termination: Upon termination, all rights and licenses granted to the User will immediately cease. The User must cease all use of the Site and Services
Miscellaneous
Entire Agreement: This Agreement constitutes the entire agreement between you and CLKDIT regarding the use of the Site and Services and supersedes all prior agreements and understandings.
- Modifications: CLKDIT reserves the right to modify this Agreement at any time. Users will be notified of any changes via email or through the Site. Continued use of the Site and Services after modifications constitutes acceptance of the new terms.
- Assignability: Users may not assign their rights or obligations under this Agreement without CLKDIT’s prior written consent. CLKDIT may assign its rights and obligations without restriction.
- Severability: If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
- Force Majeure: CLKDIT is not liable for any delays or failures in performance due to events beyond its control, including acts of God, natural disasters, war, terrorism, civil disorder, or other events of force majeure.
- Governing Law: This Agreement is governed by and construed in accordance with the laws of Pakistan.
By registering an account and using the services provided by CLKDIT, you agree to comply with and be bound by the terms and conditions set forth in this User Agreement
